Lemara Hibbert has been appointed as NatWest’s local chief executive officer for Cheltenham, Gloucester and the surrounding area. In her new role, Ms Hibbert will lead the teams working in the NatWest branches in the region, ensuring that they meet the bank’s customer charter commitments and bring to life its “Helpful Banking” pledge. Having worked [...]
The Fairbanking Foundation has granted only four of its new accreditations to banks and building societies. The research charity is dedicated to helping banks improve the financial wellbeing of their customers, and in following its mission it assesses products to see whether they allow people to better control their money and achieve their financial goals. [...]
The Financial Services Authority (FSA) has fined Royal Bank of Scotland (RBS) and subsidiary, NatWest, £2.8 million for multiple failings in the way in which they have been handling customers’ complaints. The banks were found to have responded inadequately to more than half the complaints reviewed by the regulator, which also found an unacceptably high [...]
The Financial Services Authority (FSA) has fined members of the Royal Bank of Scotland Group (RBSG) £5.6 million for not having systems and controls in place to prevent breaches of UK financial sanctions. UK firms are required to maintain policies and procedures that ensure they do not provide financial services to persons on the HM [...]
Royal Bank of Scotland (RBS) and subsidiary NatWest have launched a customer charter which promises to make banking easier. The banks’ commitments include extending the opening hours at their busiest branches and serving most branch customers within five minutes. They also aim to provide a clear product range with simply explained features and charges, and [...]
Royal Bank of Scotland (RBS) / NatWest has launched a new fund aimed at UK manufacturers. The lenders are pledging £1 billion in “competitive fixed rate loans” for firms investing for growth, as the sector looks to recover. The money has been ring-fenced and will be lent under flexible terms, such as the option to [...]
The Council of Mortgage Lenders (CML) has said it is pleased to note that people are more satisfied with their mortgage lender than they were a year ago. The body was referring to a recent survey from Which? Money, which shows average customer satisfaction rising from 58% this time last year, to 62%. The CML [...]
The “NatWest three” who are currently serving prison sentences in the UK, are due for release in October, the Guardian has reported. In February 2008, the former bankers were convicted of fraud in the US in connection with the collapse of Enron. The Houston-based energy group filed for bankruptcy protection in December 2001, with the [...]
O2 has announced the launch of a Visa pre-paid cash-card service. The mobile phone operator, which is part of the Telefonica group, has joined forces with NatWest to provide the cards, which can be loaded online or at certain retail outlets. They will be useable at any outlet that already accepts Visa debit cards and [...]
The Association of Mortgage Intermediaries (AMI) is demanding that NatWest withdraw a national TV advertisement campaign for the bank’s MoneySense financial advice service. The AMI represents independent mortgages advisers across the UK and is following up on recent research by The Times newspaper, which claimed that some NatWest branches in London were more interested in [...]
NatWest is extending its provision for Polish immigrants in the UK with a new money transfer service. Last year, the bank launched a Polish bank account specifically to cater for economic immigrants from the Eastern European country. Research by NatWest established that the main need of Polish speaking communities in Britain was to be able [...]
