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	<title>Banking Times: Daily Banking News &#187; NatWest News</title>
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	<link>http://www.bankingtimes.co.uk</link>
	<description>Daily Banking News at Banking Times, the UK&#039;s leading independent banking news publication.</description>
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		<title>NatWest appoints local CEO</title>
		<link>http://www.bankingtimes.co.uk/2012/01/05/natwest-appoints-local-ceo/</link>
		<comments>http://www.bankingtimes.co.uk/2012/01/05/natwest-appoints-local-ceo/#comments</comments>
		<pubDate>Thu, 05 Jan 2012 07:22:13 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Banking Jobs News]]></category>
		<category><![CDATA[Banking News]]></category>
		<category><![CDATA[NatWest News]]></category>
		<category><![CDATA[Lemara Hibbert]]></category>

		<guid isPermaLink="false">http://www.bankingtimes.co.uk/?p=17940</guid>
		<description><![CDATA[Lemara Hibbert has been appointed as NatWest&#8217;s local chief executive officer for Cheltenham, Gloucester and the surrounding area. In her new role, Ms Hibbert will lead the teams working in the NatWest branches in the region, ensuring that they meet the bank&#8217;s customer charter commitments and bring to life its &#8220;Helpful Banking&#8221; pledge. Having worked [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Fairbanking Foundation awards first accreditations</title>
		<link>http://www.bankingtimes.co.uk/2011/06/16/fairbanking-foundation-awards-first-accreditations/</link>
		<comments>http://www.bankingtimes.co.uk/2011/06/16/fairbanking-foundation-awards-first-accreditations/#comments</comments>
		<pubDate>Thu, 16 Jun 2011 08:31:43 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Banking News]]></category>
		<category><![CDATA[NatWest News]]></category>
		<category><![CDATA[RBS News]]></category>
		<category><![CDATA[accreditations]]></category>
		<category><![CDATA[Fairbanking Federation]]></category>
		<category><![CDATA[Saffron Building Society]]></category>
		<category><![CDATA[Secure Trust]]></category>

		<guid isPermaLink="false">http://www.bankingtimes.co.uk/?p=15299</guid>
		<description><![CDATA[The Fairbanking Foundation has granted only four of its new accreditations to banks and building societies. The research charity is dedicated to helping banks improve the financial wellbeing of their customers, and in following its mission it assesses products to see whether they allow people to better control their money and achieve their financial goals. [...]]]></description>
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		<item>
		<title>Credit card customers misled over claims</title>
		<link>http://www.bankingtimes.co.uk/2011/01/24/credit-card-customers-misled-over-claims/</link>
		<comments>http://www.bankingtimes.co.uk/2011/01/24/credit-card-customers-misled-over-claims/#comments</comments>
		<pubDate>Mon, 24 Jan 2011 16:11:40 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Banking News]]></category>
		<category><![CDATA[Barclays News]]></category>
		<category><![CDATA[Borrowing & Lending News]]></category>
		<category><![CDATA[HSBC News]]></category>
		<category><![CDATA[Lloyds Banking Group News]]></category>
		<category><![CDATA[Nationwide News]]></category>
		<category><![CDATA[NatWest News]]></category>
		<category><![CDATA[advice]]></category>
		<category><![CDATA[consumer credit act]]></category>
		<category><![CDATA[credit card companies]]></category>
		<category><![CDATA[goods bought]]></category>
		<category><![CDATA[MBNA]]></category>
		<category><![CDATA[ordered]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[rules on credit card claims]]></category>
		<category><![CDATA[Section 75]]></category>
		<category><![CDATA[Which?]]></category>

		<guid isPermaLink="false">http://www.bankingtimes.co.uk/?p=13425</guid>
		<description><![CDATA[Credit card companies are regularly giving consumers false or misleading information when they call to make a claim enquiry, according to new research from Which? In an undercover investigation, the consumer group found that 71 out of 120 calls to credit card companies failed to provide researchers with useful and correct advice about making a [...]]]></description>
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		<title>RBS and NatWest fined £2.8m over complaints handling</title>
		<link>http://www.bankingtimes.co.uk/2011/01/11/rbs-and-natwest-fined-2-8m-over-complaints-handling/</link>
		<comments>http://www.bankingtimes.co.uk/2011/01/11/rbs-and-natwest-fined-2-8m-over-complaints-handling/#comments</comments>
		<pubDate>Tue, 11 Jan 2011 11:09:30 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Banking News]]></category>
		<category><![CDATA[Financial Services Authority]]></category>
		<category><![CDATA[NatWest News]]></category>
		<category><![CDATA[RBS News]]></category>
		<category><![CDATA[complaints handling]]></category>
		<category><![CDATA[fair]]></category>
		<category><![CDATA[fined]]></category>
		<category><![CDATA[Royal Bank of Scotland]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://www.bankingtimes.co.uk/?p=13261</guid>
		<description><![CDATA[The Financial Services Authority (FSA) has fined Royal Bank of Scotland (RBS) and subsidiary, NatWest, £2.8 million for multiple failings in the way in which they have been handling customers’ complaints. The banks were found to have responded inadequately to more than half the complaints reviewed by the regulator, which also found an unacceptably high [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>NatWest TV ad banned</title>
		<link>http://www.bankingtimes.co.uk/2010/12/15/natwest-tv-ad-banned/</link>
		<comments>http://www.bankingtimes.co.uk/2010/12/15/natwest-tv-ad-banned/#comments</comments>
		<pubDate>Wed, 15 Dec 2010 12:42:26 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Banking News]]></category>
		<category><![CDATA[NatWest News]]></category>
		<category><![CDATA[RBS News]]></category>
		<category><![CDATA[Advertising Standards Authority]]></category>
		<category><![CDATA[banned]]></category>
		<category><![CDATA[customer charter]]></category>
		<category><![CDATA[open]]></category>
		<category><![CDATA[Saturday]]></category>
		<category><![CDATA[TV ad]]></category>

		<guid isPermaLink="false">http://www.bankingtimes.co.uk/?p=13045</guid>
		<description><![CDATA[A TV ad for NatWest bank has been banned after complaints that it implies that all NatWest branches are open on Saturdays. In a voice-over, the advertisement states &#8220;NatWest has made a public promise to become Britain&#8217;s most helpful bank &#8230; It&#8217;s why, when you told us to open on Saturdays, we did&#8221;. Two viewers [...]]]></description>
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		</item>
		<item>
		<title>UK banks named in Nigerian corruption battle</title>
		<link>http://www.bankingtimes.co.uk/2010/10/11/uk-banks-named-in-nigerian-corruption-battle/</link>
		<comments>http://www.bankingtimes.co.uk/2010/10/11/uk-banks-named-in-nigerian-corruption-battle/#comments</comments>
		<pubDate>Mon, 11 Oct 2010 12:39:03 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Barclays News]]></category>
		<category><![CDATA[HSBC News]]></category>
		<category><![CDATA[NatWest News]]></category>
		<category><![CDATA[RBS News]]></category>
		<category><![CDATA[abuses]]></category>
		<category><![CDATA[anti money laundering]]></category>
		<category><![CDATA[corrupt]]></category>
		<category><![CDATA[court case]]></category>
		<category><![CDATA[Dieypreye Alamieyeseigha]]></category>
		<category><![CDATA[environmental]]></category>
		<category><![CDATA[Global Witness]]></category>
		<category><![CDATA[human rights]]></category>
		<category><![CDATA[Joshua Dariye]]></category>
		<category><![CDATA[litigation]]></category>
		<category><![CDATA[Nigerian government]]></category>
		<category><![CDATA[Royal Bank of Scotland]]></category>

		<guid isPermaLink="false">http://www.bankingtimes.co.uk/?p=12270</guid>
		<description><![CDATA[A group that campaigns against both human rights and environmental abuses has accused three of the UK&#8217;s High Street banks of having &#8220;accepted millions of pounds in deposits from corrupt Nigerian politicians&#8221;. According to Global Witness, NatWest, Royal Bank of Scotland, HSBC and UBS all took money from corrupt Nigerian state governors between 1999 and [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>RBS fined £5.6 million for sanctions breach</title>
		<link>http://www.bankingtimes.co.uk/2010/08/03/rbs-fined-5-6-million-for-sanctions-breach/</link>
		<comments>http://www.bankingtimes.co.uk/2010/08/03/rbs-fined-5-6-million-for-sanctions-breach/#comments</comments>
		<pubDate>Tue, 03 Aug 2010 15:18:10 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Banking News]]></category>
		<category><![CDATA[Financial Services Authority]]></category>
		<category><![CDATA[NatWest News]]></category>
		<category><![CDATA[RBS News]]></category>
		<category><![CDATA[breach]]></category>
		<category><![CDATA[Coutts]]></category>
		<category><![CDATA[fined]]></category>
		<category><![CDATA[HM Treasury]]></category>
		<category><![CDATA[terrorist]]></category>
		<category><![CDATA[UK financial sanctions]]></category>
		<category><![CDATA[Ulster Bank]]></category>

		<guid isPermaLink="false">http://www.bankingtimes.co.uk/?p=11647</guid>
		<description><![CDATA[The Financial Services Authority (FSA) has fined members of the Royal Bank of Scotland Group (RBSG) £5.6 million for not having systems and controls in place to prevent breaches of UK financial sanctions. UK firms are required to maintain policies and procedures that ensure they do not provide financial services to persons on the HM [...]]]></description>
		<wfw:commentRss>http://www.bankingtimes.co.uk/2010/08/03/rbs-fined-5-6-million-for-sanctions-breach/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>RBS launches customer charter</title>
		<link>http://www.bankingtimes.co.uk/2010/06/15/rbs-launches-customer-charter/</link>
		<comments>http://www.bankingtimes.co.uk/2010/06/15/rbs-launches-customer-charter/#comments</comments>
		<pubDate>Tue, 15 Jun 2010 05:51:31 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Banking News]]></category>
		<category><![CDATA[NatWest News]]></category>
		<category><![CDATA[RBS News]]></category>
		<category><![CDATA[customer charter]]></category>
		<category><![CDATA[opening hours]]></category>
		<category><![CDATA[Royal Bank of Scotland]]></category>

		<guid isPermaLink="false">http://www.bankingtimes.co.uk/?p=11023</guid>
		<description><![CDATA[Royal Bank of Scotland (RBS) and subsidiary NatWest have launched a customer charter which promises to make banking easier. The banks&#8217; commitments include extending the opening hours at their busiest branches and serving most branch customers within five minutes. They also aim to provide a clear product range with simply explained features and charges, and [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>RBS ring fences £1bn in loans for UK manufacturers</title>
		<link>http://www.bankingtimes.co.uk/2010/01/18/rbs-ring-fences-1bn-in-loans-for-uk-manufacturers/</link>
		<comments>http://www.bankingtimes.co.uk/2010/01/18/rbs-ring-fences-1bn-in-loans-for-uk-manufacturers/#comments</comments>
		<pubDate>Mon, 18 Jan 2010 14:01:18 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Banking News]]></category>
		<category><![CDATA[Business Banking News]]></category>
		<category><![CDATA[NatWest News]]></category>
		<category><![CDATA[RBS News]]></category>
		<category><![CDATA[fund]]></category>
		<category><![CDATA[growth]]></category>
		<category><![CDATA[investing]]></category>
		<category><![CDATA[loans]]></category>
		<category><![CDATA[new]]></category>
		<category><![CDATA[Royal Bank of Scotland]]></category>
		<category><![CDATA[UK manufacturers]]></category>

		<guid isPermaLink="false">http://www.bankingtimes.co.uk/?p=9427</guid>
		<description><![CDATA[Royal Bank of Scotland (RBS) / NatWest has launched a new fund aimed at UK manufacturers. The lenders are pledging £1 billion in &#8220;competitive fixed rate loans&#8221; for firms investing for growth, as the sector looks to recover. The money has been ring-fenced and will be lent under flexible terms, such as the option to [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Mortgage lenders fairer and better communicators</title>
		<link>http://www.bankingtimes.co.uk/2009/09/24/mortgage-lenders-fairer-and-better-communicators/</link>
		<comments>http://www.bankingtimes.co.uk/2009/09/24/mortgage-lenders-fairer-and-better-communicators/#comments</comments>
		<pubDate>Thu, 24 Sep 2009 07:27:06 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Banking News]]></category>
		<category><![CDATA[Borrowing & Lending News]]></category>
		<category><![CDATA[HSBC News]]></category>
		<category><![CDATA[NatWest News]]></category>
		<category><![CDATA[RBS News]]></category>
		<category><![CDATA[best buy]]></category>
		<category><![CDATA[borrowers]]></category>
		<category><![CDATA[CML]]></category>
		<category><![CDATA[Council of Mortgage Lenders]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[Which? Money]]></category>

		<guid isPermaLink="false">http://www.bankingtimes.co.uk/?p=7954</guid>
		<description><![CDATA[The Council of Mortgage Lenders (CML) has said it is pleased to note that people are more satisfied with their mortgage lender than they were a year ago. The body was referring to a recent survey from Which? Money, which shows average customer satisfaction rising from 58% this time last year, to 62%. The CML [...]]]></description>
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